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Simext Web based Supply Chain Management / SCM software, Warehouse Management / WMS solution, Logistics / 3PL, Inventory Control, end to end Retail, Manufacturing Software, Dynamic Production Planning, POS system
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WMS: Warehouse Management
3PL: Third Party Logistics
SCM: End to End Supply Chain
Production Planning Manufacturing
Web based ERP
Retail Management: Mfg., Warehousing
Retail POS / Billing
Inventory Planning and Control
CRM: Customer Relationship Mgmt.
Frequently Asked Questions: FAQ
 
 
Select Clientele
 

Metropolis Wellness Products Pvt. Ltd.

International Maritime and Aviation LLC(IMA Group)

ASK Loggistics Services (India) Pvt. Ltd.

Hyundai Construction Equipment (HCEIPL) (Subsidiary of HHI, Korea)

PMD Gluman

Bharati Shipyard Limited

Noble Corporation Ltd.

Sahara India Group Companies

Hino Motors (Toyota Group, Japan)

KunjBihari Developers (Reliance ADA Group)

Mont Carmel

City Corner

Kolorrol Energy

JOP Overseas Ltd.

Padama Padamavati Opticals

Container Corporation

(For a list of installations across multiple sectors/ countries, reach us at                   sales@simext.com)                  

 
Solutions >> Customer Relationship Management ( CRM )


CRM system
    is a web based system that caters to the need of organizations to have a single-integrated solution, encompassing enterprise-wide sales and marketing processes / workflows.customer relationship

The system is a ready solution that one can start working on immediately. An off the shelf / out of the box software system might meet one's needs or it may require configurations / customizations.

The system is customizable as per unique / ground-level specific requirements of an organization. A customized solution is drawn out based on the processes and workflow as is followed by the organization.
 

Functionality Span

  • End to End Sales Management

  • Lead, Opportunity and Account Management

  • Contact Management

  • Targeted Email and Campaign Marketing

  • Collaboration of Calls, Meetings, Tasks

  • Alerts and Notifications

  • Calendar and To-Do Management

  • Email integration with Outlook, other groupware

  • User selected Dashboards

  • Customer Request, Issue / Complaint Management

  • Document Management, Content Syndication

  • Integrated Drill down Reports

  • Security, Access Control levels

  • Microsoft MS Word, MS Excel Integration

 

Features at a Glance

q Sales Force Automation, End to End Sales Mgmt.

q Lead Management, analyzing lead sources and conversions

q Opportunity and Account Management

q Monitor sales pipeline stages through dashboards

q Contact Management, tracking interactions with them

q Coordinate activities across teams

q Quote Management

q Online lead generation

 

 

q Integration with Microsoft Outlook / other groupware

q Work offline with mobile solutions (Optional)

q Monitor Business Performance, sales quota progress

q Roll-up and analyze sales opportunities across the organization

q Up-to-date information to close deals

q Bring new sales representatives up to speed

 

 

q Build and Track Marketing Campaigns

q Manage leads from multiple marketing campaigns

q Targeted Email Marketing, to predefined Target Lists

q Campaign Management across multiple channels: online/ email campaign, print media, exhibitions / road-shows, etc.

q Mail merge, Predefined Email Templates

q Microsoft MS Word, MS Excel Integration

q Integrated Campaign Reporting

q Analyze effectiveness, ROI of campaigns / marketing activities

q Benchmark campaigns to understand which efforts produce the most revenue / ROI

q Segment customers and target the right customer set with the right message

 

 

q Phone Calls, Meetings, Schedule Management

q Emails and Tasks management for leads, customers, etc.

q Calendar and To-Do Management

q Alerts and Notifications

q Manage all communication from a single location

q Project Management: Manage Projects and associated tasks

q Emails Module: Manage Inbound and Outbound emails (POP3, IMAP)

q Integration with Microsoft Outlook / other groupware

q Document Management / Knowledge Management: Manage, share internal & customer-facing documents

q Content Syndication: Third party information sources, external websites, and favorite news feeds (RSS)

 

 

q Integrated Drill Down Reporting: Monitor business performance across various dimensions

q Drill down & explore opportunities shaping the entire business

q Monitor customer segments, marketing campaigns, sales opportunities, customer satisfaction levels, etc.

q Segment prospects and customers based on attributes that drive your business

q Centrally manage, share all customer service issues

q Customer Request, Issue / Complaint Management, Escalation to Resolution, Check Status and Open Cases

q Ticket Management

q Understand frequency of incidents to improve product and service quality

q Measure the responsiveness of customer support

q Share information across individuals and teams

 

 

q Multiple Level Security, Access Control Levels

q Allow information to be shared/ restricted based on user profile, role or team

q User selected dashboard to track what is important specifically to them, for their part of the business

q Quickly edit user settings, views, layouts, access control levels, workflows

q Easy and Smart User Interface

q Technology: Supports both LAMP (Linux, Apache, MySQL, PHP) and WIMP (Windows, IIS, MySQL, PHP) platforms

 

 



For exploring possibilities, you may   reach us at   info@simext.com   or   Call us at   +91 22 6529 3949 ,   +91 22 3244 5899

Services globally and pan- India (including: Mumbai (Bombay), Pune, Ahmedabad, New Delhi / NCR, Hyderabad, Bengaluru (Bangalore), Chennai (Madras), Kolkata (Calcutta), Surat, Chandigarh, etc.).

 

 

 

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